The protection of privacy of those using our services is very important to us and we have implemented policies and procedures to ensure this protection.
We collect information from our clients when they use our services. Our clients may also provide us with personal information relating to their customers or other contacts when they use our services to send message communications.
In this section we explain the different types of personal information (“Personal Information”) that we may collect or hold in relation to you, depending on whether you are a client, or a customer or other contact of one of our clients:
We use Personal Information to provide quality messaging services to our clients. We may use your Personal Information in some or all of the following ways:
We use your Personal Information for the purpose of performing our contract with our client or where we have your consent to do so.
We may use your Personal Information so that we, our wholly owned subsidiaries, agents and contractors can provide you with information about our products and services (including by way of direct mail, telemarketing, email, SMS and MMS) or request your feedback for promotional purposes.
You always have the right to opt-out of receiving such information. If you do not wish to receive any information relating to promotions, new services and features offered by us, please contact our support team (details in section 12 below).
A cookie is a small data file placed on your computer containing standard internet log and visitor behaviour information, but not any information that could personally identify you.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
We do not sell your Personal Information to third parties. However, your Personal Information may be shared with third parties in the following circumstances:
We take all reasonable steps to protect your Personal Information from misuse, interference, loss and from unauthorised access, modification and disclosure. Our websites and internal information management systems are designed with the aim of preventing Personal Information from being disclosed by any unauthorised means. However, you should note that the inherent nature of the Internet is such that the security of information cannot be guaranteed 100%.
You have the right to access the Personal Information that we hold about you and to ask us to confirm what processing we carry out in relation to your Personal Information. If this information is not accurate, complete and up to date, you may request that we correct this information.
To make a request, please contact our support team (details in section 12 below). Generally, we will not charge a fee for providing access to users, however we reserve our right to charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive or if you request further copies of the same information.
In order to access or change users’ information online, users are required to log in using their unique user name and password provided to them when establishing their account with us. In order for users to gain access to their Personal Information over the telephone via our support team, users may be required to identify themselves via confirmation of the existing account details held by us.
In some circumstances, we may provide personal information to overseas recipients. If you have enabled international roaming and are travelling, our carriers will forward your message to the relevant international carrier in the country you are visiting to allow us to provide our service to you while you are overseas. In some instances we may also use an international service provider, and forward your message to third parties in jurisdictions other than the jurisdiction in which you reside.
If you would like to access or correct your information please contact our Support team at:
Wholesale SMS Support
Phone: 1300 562 767
You always have the right to lodge a complaint with the Office of the Australian Information Commissioner. You can find contact details here: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.